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Client Success Manager (m/f/d)

Permanent employee, Full-time · New York

Your role
Operating in a dynamic and rapidly changing environment, you will ensure client success by supporting large global brands in managing and maintaining their Investor Relations websites, assisting with the setup and administration of webcasts as well as providing support for their disclosure. Working with our proprietary Content Management System based on latest technology, you will be the direct point contact for clients ensuring their success in using our solutions. You will also be working closely with our global project management, creative design, and web development teams.

You will be involved in the creation and maintenance of Investor Relations Websites for some of the world’s most successful companies. You will work alongside our global teams, clients, and agencies to drive successful project delivery and on-going support and maintenance.
The ideal candidate
  • Expertise in managing and operating Content Management Systems (CMS) such as WordPress, Drupal, etc.
  • Knowledge of HTML and CSS technology
  • Basic knowledge of image processing and editing
  • Interest in capital markets
  • Fundamental understanding of web development and interest in current internet technologies
  • Bachelor’s degree in (information) management, economics, or a similar field
Your personality is characterized by:
  • Client satisfaction is most important to you
  • High standards for quality of work
  • Detail-oriented but never losing sight of important deadlines
  • Outstanding commitment, ability to multi-task, and you possess a great sense of responsibility for projects
  • Excellent written and verbal client communication skills
  • Team player
  • Native English language
What we offer
  • Extensive training
  • Responsibility over websites of world-renown clients (Fortune 500 and others)
  • High degree of independence and opportunities for personal development
  • Team spirit, an excellent culture, and a flat hierarchy
  • Working in diverse international teams, with the option of travelling abroad
  • A modern office in the heart of the Flatiron
About us
EQS Group is a leading international provider of regulatory technology (RegTech) in the fields of corporate compliance and investor relations. In working with EQS Group, thousands of companies worldwide inspire trust by fulfilling complex national and international disclosure obligations, minimizing risks and communicating transparently with stakeholders.

EQS Group’s products are pooled in the cloud-based software EQS COCKPIT. They ensure the professional control of compliance workflows in the fields of whistleblower protection and case management, policy management, insider list management and disclosure obligations. In addition, listed companies benefit from a global newswire, investor targeting and contact management, IR websites, digital reports and webcasts for efficient and secure investor communications.

EQS Group was founded in 2000 in Munich, Germany. Today the group employs more than 400 professionals and has offices in the world’s key financial markets.
We look forward to receiving your application.
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