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Relationship Manager

Permanent employee, Full-time · Kochi

Your role
  • Responsible for client retention and end-to-end relationship with all its facets
  • Drive the overall client service-delivery by working closely with stakeholders
  • Derive success plans for each client and maintain the client information up-to-date
  • Act as a trusted advisor and as an escalation point for the client
  • Ensure proper handling of changes and the subsequent charging of changes
  • Identify cross-selling opportunities for all services and products in close cooperation with relevant internal stakeholders (Product Management, Operations, Project Management, etc.)
The ideal candidate
  • Experience as Relationship Manager or similar role
  • High level of customer orientation and interpersonal skills
  • A structured and thorough approach to solve issues and address requirements in a solution-oriented way
  • Excellent written and verbal communication skills in English, additional languages are a plus
  • Strong team skills in working in virtual teams
  • Ability to multi-task, manage priorities, and commitment
  • Education Required: Bachelor’s degree or equivalent education level
What we offer
  • Opportunity for personal development and gaining experience in a fast-pace growth environment
  • Detailed and cross-team onboarding program
  • Ability to work with diverse international teams with flat hierarchies
  • Comprehensive benefits package
  • Fulfilling work environment with focus on team spirit and passion
About us
EQS Group is a leading international provider of regulatory technology (RegTech) in the fields of corporate compliance and investor relations. In working with EQS Group, thousands of companies worldwide inspire trust by fulfilling complex national and international disclosure obligations, minimizing risks and communicating transparently with stakeholders.

EQS Group’s products are pooled in the cloud-based software EQS COCKPIT. They ensure the professional control of compliance workflows in the fields of whistleblower protection and case management, policy management, insider list management and disclosure obligations. In addition, listed companies benefit from a global newswire, investor targeting and contact management, IR websites, digital reports and webcasts for efficient and secure investor communications.

EQS Group was founded in 2000 in Munich, Germany. Today the group employs more than 400 professionals and has offices in the world’s key financial markets.
We look forward to receiving your application.
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