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B2B Client Application Supporter

Permanent employee, Full-time · Kochi

Your role
  • Providing client support for our Corporate Compliance product portfolio
  • Responsible for second-level technical application support by working with inquires and tickets
  • Solve problems, troubleshooting issues and perform root cause analysis
  • Participation in product release testing and new module testing before rollout
  • Preparation of user manuals, internal training and system documentation
  • Acting as an interface between our clients and our internal teams and product stakeholders
The ideal candidate
  • Experience in application support in a client interfacing role will be an advantage
  • Experience in working with collaboration tools (Teams, Lync, Confluence) and ticketing systems (Jira)
  • Ability to manage multiple tasks with strict attention to detail
  • Excellent written and verbal communication skills in English, additional languages are a plus
  • Strong team skills in working in virtual teams
  • Ability to multi-task, manage priorities, and commitment
  • Education Required: Bachelor’s degree or equivalent education level
What we offer
  • Opportunity for personal development and gaining experience in a fast-paced growth environment
  • Detailed and cross-team onboarding program
  • Ability to work with diverse international teams with flat hierarchies
  • Comprehensive benefits package
  • Fulfilling work environment with a focus on team spirit and passion
About us
EQS Group is a leading international provider of regulatory technology (RegTech) in the fields of corporate compliance and investor relations. In working with EQS Group, thousands of companies worldwide inspire trust by fulfilling complex national and international disclosure obligations, minimizing risks and communicating transparently with stakeholders.

EQS Group’s products are pooled in the cloud-based software EQS COCKPIT. They ensure the professional control of compliance workflows in the fields of whistleblower protection and case management, policy management, insider list management and disclosure obligations. In addition, listed companies benefit from a global newswire, investor targeting and contact management, IR websites, digital reports and webcasts for efficient and secure investor communications.

EQS Group was founded in 2000 in Munich, Germany. Today the group employs more than 400 professionals and has offices in the world’s key financial markets.
We look forward to receiving your application.
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